Customer First Principles

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A happy customer will come back again and again. They’re also more likely to refer you to others. In a saturated market, customers with options demand the best.

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Humans Being Human

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Emotional Intelligence (EQ) could well be changing the shape of the modern accountant, and how they can work more effectively alongside you.

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The 21st Century Accountant

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Historically an accountant has been described in many ways. One light-hearted definition is "someone who solves a problem you didn’t know you had, in a way you don’t understand.

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Constant Change

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In a time of unprecedented change, it helps to think about your business as if every day was its first. Here, we look into the biggest changes we see currently affecting New Zealand businesses and how to address them. 

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Keeping Perspective

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Not everything that counts can be counted, and vice versa. Accountants’ numerical skills are important, but this alone doesn’t make them great business advisors.

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Five Quick Answers

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 As advisors and accountants, sometimes we get asked similar questions often asked in different ways. Here are five quick answers to some of the most common queries.

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